Returns Policy

Returns

Due to the handmade nature of these products we do not accept returns or exchanges unless the item you purchased is defective or damaged. Colourways vary between batches and although every attempt has been made to ensure photographs are true to colour, some monitors may vary. We do not accept returns based on changes in preferences. Our clubs and lucky dip are surprise colourways and may not be to everyone's taste. Please bear this in mind when ordering.  

If you receive a defective item, please contact us at rhapsodyeyarns@gmail.com with details of the product and the defect. You can send the item you consider defective to:

Rhapsodye Yarns, 4 Drayhorse Road, Ramsey, Cambridgeshire, PE26 1SD

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment. Please note this can take up to 10 days to show in your account.